Shipping Policy
Shipping Methods and Carriers:
We offer the following shipping methods and carriers for your convenience:
- Standard Shipping: This method typically takes 2-10 business days for delivery.
- International Shipping: We also ship internationally to select countries. International shipping times may vary depending on the destination.
Please keep in mind that we are a small business and we utilize suppliers from all over the world. In the event your item ships internationally, please allow 9-18 business days to receive it.
Please note that the above shipping times are estimates, and actual delivery times may vary due to factors beyond our control.
Order Processing:
Orders placed on our website, including those through our fulfillment centers, undergo the following process:
- Order Confirmation: Once you place an order, you will receive an order confirmation email with the details of your purchase.
- Printing and Production: For orders through out fulfillment center, we partner with suppliers to create and print your custom products. Printing and production times vary depending on the product and the production facility used.
- Shipping: After production is complete, your order will be shipped to the address provided during checkout. You will receive a shipping confirmation email with tracking information.
Shipping Costs:
Shipping costs are calculated based on various factors, including the shipping method, destination, and the weight or dimensions of the items in your order. You will be able to view shipping costs during the checkout process.
For international orders, please be aware of the following:
- Customs and Duties: International customers are responsible for any customs duties, taxes, or fees imposed by their respective countries. We recommend checking with your local customs office for more information.
- Shipping Times: International shipping times may vary significantly depending on the destination and customs processing. Please allow extra time for delivery.
Lost or Delayed Shipments:
While we make every effort to ensure the timely delivery of your orders, we cannot guarantee delivery dates. If you believe your shipment is lost or significantly delayed, please reach out to our customer support team at info@rebelrockcollective.com
Returns and Refunds:
For information regarding returns and refunds related to shipping issues, please refer to our https://rebelrockcollective.com/pages/return-policy for detailed instructions.
PO Boxes:
Delivery to a PO box is advised only for destinations in the United States. For other countries, delivery to a PO Box is not advisable and is at the customer's own risk. The correct address formatting guidelines should be followed when a shipment is directed to a PO Box: First and Last Name (matching the name on box), Address 1: PO Box, Zip Code, City, and Country.
**Deliveries to a PO box might encounter delays or issues, even when the address guidelines are followed. Rebel Rock Collective is not responsible for any delivery issues to PO boxes. If the address guidelines aren't followed, or if the order tracking confirms successful delivery, Rebel Rock Collective will not be able to offer compensation for delivery issues or if address guidelines are not followed.
Shipping to Military Addresses:
APO. FPO. or DPO packages will be shipped via USPS. Delivery may take up to 15-30 business days.
Please note that the address should be in the following format: Country: United States (Select United States even if the destination is outside the US), State: AA (Armed Forces Americas)/ AE (Armed Forces Europe)/ AP (Armed Forces Pacific). Address: Unit and Box Numbers, Address 2: (Optional- used if address includes a forward operating base- it can be added here), City: APO (Army Post Office)/ FPO (Fleet Post Office) / DPO (Diplomatic Post Office) and Zip Code.
Contact Us:
If you have any questions or concerns about our shipping policy or need assistance with your order, please contact our customer support team at info@rebelrockcollective.com.
We appreciate your business and look forward to serving you. Thank you for shopping with Rebel Rock Collective!